This text is issued for Demo Tahsilat A.Ş.. The version published on the Portal as of 2026-11-01 applies and must be read before payment is confirmed.
These terms govern cancellation, refund and withdrawal for card collections on the portal of Demo Tahsilat A.Ş. (the Provider). Workplace address: —. Tax office: —. Tax identification number: —. Notice channel: destek@demo.mytahsilat.test · 0212 000 00 00. Phone: 0212 000 00 00. Email: destek@demo.mytahsilat.test. They form part of the Online Collection Service Agreement.
A payment instruction is applied to the related debt, due, service fee or free-amount description when the bank or virtual POS approves it. The approved transaction is entered in the Provider’s records. The confirmation screen, transaction number and, if configured, the email or SMS are evidence of collection. A debt is not closed without approval.
If 3D Secure is not completed, the bank declines the transaction, or a technical interruption prevents authorisation, the card is not charged. Closing the page alone does not create a refund claim. If an authorisation was taken but no collection record was posted, the amount is released within the bank’s authorisation period or the Provider records a void.
For a wrong amount, a duplicate charge of the same debt, or allocation to the wrong debt or account, notice is given within a reasonable time after discovery, and in any event before the card scheme chargeback window closes, via destek@demo.mytahsilat.test · 0212 000 00 00. The notice includes the transaction number, date, amount, last four digits and a short explanation. Amounts found justified are refunded or reallocated under the refund rules below.
A refund is made, as a rule, to the same card or payment instrument. Cash or a transfer to another account is used only if a card refund is technically impossible and after identity is verified. Where a consumer withdrawal right applies, the price is refunded within fourteen days after the withdrawal notice reaches the Provider. Other wrong or duplicate charges are started within a reasonable time after review; the time until the amount appears on the card statement depends on the bank and card scheme. A refund fee is not charged to the Payer when the error is the Provider’s.
If part of a service was performed, or another due debt exists on the ledger, the Provider may apply a partial refund or a set-off instead of a full cash refund. The set-off amount and remaining balance are notified. If there is no open debt to set off and the refund conditions are met, the Payer may require a cash refund.
A consumer who, for a non-commercial purpose, entered a distance contract for a service that has not yet been performed may withdraw within fourteen days from the contract date, without giving a reason and without a penalty, under Article 9 of the Distance Contracts Regulation. Notice is sent to destek@demo.mytahsilat.test · 0212 000 00 00 and states the name, transaction number and the intention to withdraw. Withdrawal does not apply, or ends, in these cases: payment of a due debt in the correct amount is performance of that debt and is not undone like a return of goods; the card collection itself is a financial service excluded by Article 2 of the Regulation; if the service was fully performed with the Payer’s express consent before the withdrawal period ended, the Article 15 exception applies. These exceptions are disclosed before payment is confirmed. If the consumer was not properly informed of the withdrawal right, the fourteen-day limit does not bind the consumer.
The Payer may start a chargeback through the card scheme. The Provider sends the transaction record, approval evidence and the debt relationship within the bank’s deadline. If the dispute is upheld, the amount is returned under card-scheme rules and the related debt may be reopened. An unfounded dispute does not extinguish the debt.
A payment made with an authorised card, for the correct debt or description and the correct amount, is not refunded automatically for a change of mind or for a dispute under the parties’ separate commercial relationship. Defects, non-delivery and claims under the underlying sale contract belong to that contract. The Portal is not a goods storefront. Unauthorised card use follows the bank and card-scheme process.
Cancellation and refund requests are first sent to the Provider via destek@demo.mytahsilat.test · 0212 000 00 00. In consumer matters, applications within the monetary limits go to the consumer arbitration committee. Where Law No. 6502 Article 73/A makes mediation a condition of litigation, the consumer court is available only after that step. Between parties acting for a commercial purpose, the laws of the Republic of Türkiye apply. The competent place is the Provider’s domicile.